Terms and Conditions

Delivery Pricing:

Shipping in the UK varies dependant on the product.

Delivery Times:

Please allow 1 - 3 working days for delivery in the UK. Delivery times are not guaranteed. FluxWingCantina will only be in a position to resend or refund UK orders after a period of 28 days has passed.

Order Acceptance:

An order is considered to be accepted when it is dispatched.

Order Dispatch:

Orders will be shipped daily at 9am. With the exclusion of Sundays.

Cancelling an order:

If you wish to change or cancel an order before despatch please contact FluxWingCantina on michael@fluxwingcantina.co.uk It would be helpful if you could have the following details to hand:
- Customer name
- E-mail Address
- Date of the order
We attempt to process orders immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery. If you wish to cancel the order within 14 calendar days after delivery, we will refund the cost of the item and the cost of delivery but not the cost of returning the item to us. Please let us know via email.

Returns policy & procedure:

We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. If you would like to return an item, please let us know within 7 days of the date of despatch so long as it is in the original packaging. We will refund the price of the item and cost of delivery to the purchaser on receipt of the product but not the cost of returning the item to us. If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us. We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at, michael@fluxwingcantina.co.uk outlining the item you would like to return & your information like name and address. Please tell us if you would like the product exchanged or refunded. Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete. Once we have received and processed the returned item we will process the refund or despatch the replacement item.

Contact details:

Michael Flux
Flat 10, Lee House,
11 Walmer Castle Road
Deal,
Kent.
CT14 7NG
Telephone number: 07527780992